Guides
Everything we have learned about measuring and fixing home internet, written without the jargon and without the upsell.
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How much internet speed do I actually need?
Real numbers for streaming, calls, gaming and working from home — and why most households are paying for far more speed than they use.
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Why is my Wi-Fi slow? A diagnostic order that actually works
Work through the causes of slow Wi-Fi in the order that finds the problem fastest, from the two-minute checks to the ones worth money.
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Ping, jitter and packet loss explained
What the three latency numbers mean, what counts as good, and why they matter more than speed for calls and gaming.
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Mbps vs MB/s: why your 100 Mbps line downloads at 12 MB/s
The unit confusion that makes people think they are being short-changed, and the overheads that eat the rest.
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How to test your internet speed accurately
Speed tests disagree for good reasons. Here is how to run one that means something, and how to read the result.
Start with a measurement
Most of these guides make more sense once you know what your connection is currently doing.